GTLoopsRefunds and cancellation
GTLoops · United Kingdom. Updated 13 October 2026. This policy forms part of our terms and does not limit your statutory consumer rights.
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Request a refund or cancellation
Use the contact form to request a refund or cancel your purchase. Include your account email, purchase date and the purchase you want to cancel. Your receipt or order reference helps, but is not required if we can identify the payment. Do not send full card details. A clear statement is enough; the optional form below is also available.
Optional model cancellation form
Complete this only if you wish to cancel your contract. Copy it into the cancellation form or print it for your records.
To: GTLoops, United Kingdom
Submit through GTLoops contact
I/We hereby give notice that I/We cancel my/our contract for the supply of the following service or digital content:
Service/purchase: ____________________
Ordered on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Account email: ____________________
Signature of consumer(s), only if sent on paper: ____________________
Date: ____________________
Delete as appropriate. The address and signature fields are not needed when your online request identifies the purchase.
Cancel a subscription
Open My billing and choose Cancel renewal to stop future payments. Cancel before the next renewal date to avoid that next charge. Access continues until the end of the period you have paid for, and your account shows that date. You can also ask support to cancel.
Cancelling renewal does not delete your loops or remove permission to use videos you already lawfully exported. A request for an immediate cancellation and refund is different: tell us that you want a refund, using the options below.
Your first 14 days
For your first subscription purchase, or each one-off export-credit purchase, you may cancel within 14 days after the day you buy and receive a full refund. You do not need a reason. This applies even if you requested immediate access or used an export. We do not deduct a charge for that use during this period.
Send your cancellation before the 14-day period ends. We will refund the payment to its original payment method without a refund fee, within 14 days of being told you are cancelling. Your bank may need additional time to show it. Refunded subscription access ends; refunded unused credits are removed. We will confirm the outcome by email.
After those 14 days, cancelling a subscription normally stops future renewal rather than refunding the current paid period. Contact us about an unexpected renewal or any mistake so we can review it. Legal rights to refunds or other remedies for faults, incorrect descriptions or service failures still apply.
If an export fails
Subscription exports do not use credits. A one-off credit is used only when a render succeeds; if it fails or is cancelled, the credit is available for another attempt. This is not a substitute for any right you have to a money refund. If an MP4 is faulty or the service does not work as described, contact us with the export reference; we will investigate and provide the appropriate correction, repeat performance, price reduction or refund under your rights.
Completed files are available for two hours. Downloading the same available file again is free. Please download and keep it promptly. The service supplies digital access and MP4 files only: there is no physical delivery or item to post back.